At Bunafira, every product is crafted with care and quality checked before dispatch. We accept exchanges with conditions (except rugs, which have a no exchange policy except in cases of damage). In the rare event that a product is damaged or defective we are happy to exchange or provide store credit in lieu of the same.
In case the customer does not like the product, we are happy to exchange for another product or provide store credit for the purchase amount minus the shipping fee. In such a scenario the cost of shipping the product to our warehouse is to be borne by the customer.
PROCEDURE OF EXCHANGE
In case you wish to exchange kindly notify us within 48 hours of receiving the product.
A clear unboxing video with picture reference of the damaged item along with the order details is mandatory for processing your request. In case these details are not provided, we can deny the request for return.
Once the return is approved we request you pack the product back and we shall advice you of the courier pickup details. In case of a damaged product we will bear the return shipping charges. In case customer wishes to exchange for other product the return shipping charges will be borne by them.
NON ELIGIBLE CASES
Minor variations in color, texture, or natural irregularities in fabric are not considered defects, as they are inherent to handcrafted/home furnishing products.
Products damaged due to misuse, improper care, or normal wear and tear will not be eligible.
RESOLUTION PROCESS
Once we receive your request and supporting images, our team will review and confirm eligibility.
Upon approval, you may choose between:
Exchange: Replacement of the same product (subject to availability)
Store Credit: A credit note equal to the product value, redeemable within 2 months on future purchases.
IMPORTANT NOTES
Products must be returned in their original packaging, unused and with all tags intact.
Store credit is non-transferable and cannot be redeemed for cash.
Shipping charges are non-refundable.
CONTACT US
To raise a request for store credit or exchange, please contact us within 48 hours of receipt at:
Hello@bunafira.com
